✔ 120 Days Warranty
🗓 Speed Delivery
Frequently asked questions
- 01
Elite Laptop Parts specializes in selling a wide range of computer components, including but not limited to, laptop batteries, screens, keyboards, motherboards, fans, cameras, mousepad, power adapterrs and more. We also offer accessories and peripherals for various devices.
- 02
Elite Laptop Parts offers a mix of original and aftermarket parts, depending on availability and customer preference. We ensure that all parts meet our high-quality standards and are compatible with the devices they are intended for.
- 03
Yes, Elite Laptop Parts ships worldwide. We strive to provide affordable and reliable shipping options to our customers wherever they may be located. You may check and confirm with our friendly agent on the shipping eligibility of your region before placing any order.
- 04
The shipment lead time is 7-14 business days
- 05
We do not allow for exchange unless the part is provided DOA (Dead on Arrival), the stock provided is wrong, or there is damage caused by the delivery partner. If any of these situations occur, please contact us upon receiving the product and we will work with you to exchange the part.
- 06
Yes, warranty period is valid for 120 days starting from the first unit delivered date. The warranties will be calculated starting from the day customer receives the products.
Cosmetic Defects: Report within 5 days upon receipt. Once installed, warranty is not valid.
Functional Defects/DOA: Report within 120 days upon receipt.
The replacement unit will be warranted for the remainer of the first unit’s warranty period.
- 07
Document the Issue: Take photos or videos of the part clearly showing our label and the damage or fault. Send these to our agent for investigation.
Pack the Item: Once the defect is confirmed and verified, please pack the item securely in its original packaging. Include a copy of the invoice and attach our label to the package.
Send the Item: Send the package to the address provided by our customer service team at Elite Laptop Parts' cost.
Investigation and Eligibility: Upon receiving the item, we will investigate and determine if it is eligible for exchange. If eligible, we will arrange for the replacement part to be sent to you as soon as possible. If not eligible, we will return the part to you at your own cost.
If a replacement part is not available, Elite Laptop Parts may provide FOC repair of the defective unit or refund in full to customers.
- 08
Our warranty does not cover:
Physical damage caused by accidents or misuse, such as scratches, dents, cracks, liquid damage, and normal wear and tear.
Removal of the supplier warranty label from the unit.
Cosmetic defects for parts that have already been installed in a machine
* Customer will need to bear the risk of damage if the unit is not returned in its original packaging.
- 09
If you receive a computer part that is damaged or not working, please contact us as soon as possible. We will work with you to exchange the part and ensure that you receive a working product.
- 10
No, we do not allow for returns if you change your mind or the part is not compatible with your device. We recommend checking the compatibility of the part before purchasing.
- 11
If you receive the wrong computer part or the wrong quantity, please contact us as soon as possible. We will work with you to correct the issue and ensure that you receive the correct part.
- 12
If a computer part is out of stock, you can contact our agent to request for the stock availability in the coming date and we will notify you when it becomes available. We constantly update our inventory to ensure we have the latest parts available.
- 13
Yes, you can contact us through our website or by phone to request a specific computer part. We will do our best to source the part for you.
